Policies of Shipping, Returns & Refunds
We ship most orders via ground delivery within the continental United States. Rush orders, Alaska, Hawaii, Puerto Rico and international orders may incur additional shipping charges.
We strive to process and ship within 3 to 5 business days of your order. To provide you with the best customer service possible, we try to maintain sufficient inventory to readily fill your requests. If your order is experiencing a delay, we will contact you via email to let you know our best estimate of when you will receive it.
Returns and Exchanges
We gladly accept returns within 5 days from the date we ship it to you at your cost you will be responsible for all return shipping and ” credit card processing fees” for refunding money back to your form of payment and any restocking fees if any deemed so by vendor. Please email us at support at legpresshq.com and include your order number in the subject line. In the body of the email please list the items you are returning and your reason. We will issue you a Return Authorization Code. You may use the regular mail service, UPS or FedEx. Carefully package your item to avoid damage. We encourage you to purchase insurance on your return package as we cannot accept damaged goods unless it is the reason stated in your issued Return Authorization Code. Once we have received and inspected your returned item(s), we will credit your card for the full amount of your purchase less the cost of shipping and credit card processing fees.Please include in your return package the original invoice along with your Return Authorization Code and mail it to the address provided to you in the return email we sent you.
Refunds are only available before product ships and you the customer will be responsible for the credit card fee that is issued through the credit card processing company. The credit card processing company charges Leg Press HQ this fee to process your payment and if we refund that payment “they” the credit card processing company keeps this fee even when we refund!. We Leg Press HQ does not necessary like this but it is now their newer policy. This fee is now your responsibility. If your product has already shipped then see returns/policy.
Covid 19- We truly apologize for the slow shipping on some of our products this is out of our control and we have done our best to warn you before purchasing in several places on our site . NORMALLY this would not be the case and as a business we do not like it we do our best to treat you as we would like to be treated!. Please be patient and know that several times each week we get product and get it shipped out to who was in line to receive it next. We are working very closely with all of our venders/manufacturers to get our orders in and processed out as fast as we can. This so called covid 19 has been hard on everyone especially businesses and manufacturers across the US this is why you are seeing out of stock items. We want to thank you for choosing Leg Press HQ.
Our address is:
PO BOX 24
Whitesboro, OK 74577
Support Telephone: 972-762-3716
Payment Information and Credit Card Security
We gladly accept Visa, MasterCard and American Express. Our secured socket layer (ssl) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address and credit card number) remains secure. Look for” https:// “ in the address bar of your browser when you checkout – the ‘s’ stands for ‘secure’. Our security certificate can be viewed by double-clicking the small key icon at the bottom of your browser window.
We do not store your credit card number, your email address or any other personal information in a database for resale to any third party.
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